RSI Announces Switchvox Call Center (ACD) Reporting
Switchvox SMB is a member of Digium’s proven family of Business Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, and easy to manage while bringing affordable Unified Communications solutions to SMBs.
RSI is pleased to announce a Call Center Reporting module for the Switchvox SMB platform. This new offering supplements the existing, best in class, Shadow CMS Call Accounting solution available today.
Call center reporting arms agents and managers with the tools required to effectively monitor, manage and maintain key queue/agent statistics. The ability to actively report on queue wait times, answered/abandoned percentages, call counts and call durations allows managers to take the necessary steps towards positively impacting daily operations.
Contact Us for details
sales@telecost.com
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