By Peter Svensson, The Associated Press
NEW YORK, N.Y. - CenturyLink says it has completed its purchase of Qwest, combining the country's third- and fourth-largest traditional phone companies into one.
The closing of the $12.2 billion all-stock deal follows nearly a year of regulatory reviews. The combined company offers landline phone service in parts of 37 states.
CenturyLink is keeping its headquarters in Monroe, La. Qwest's Denver headquarters will turn into one of CenturyLink's six regional headquarters and will also be the overall headquarters for its business services group.
The combined company has about 47,000 employees, and some job cuts can expected. Both CenturyLink and Qwest have already been cutting jobs, because they're losing phone lines as customers chose to rely on cellphones or cable phone service.
Friday, April 1, 2011
Wednesday, October 6, 2010
RSI to attend the Avaya Partner Community Council In Montreal, Quebec
Resource Software International Ltd. (RSI) will be attending this year's edition of the Avaya Partner Community Council to be held in Montreal, Quebec.
The event will be staged on October 25 - 27, 2010 at Marriott Chateau Champlain Hotel, Montreal, Canada.
Visit our booth as where we will be demonstrating our new Shadow Real Time Dashboard (RTD). The product offers Instantaneous monitoring and analysis of the health of your communication ecosystem.
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities. More information can be found here.
Visit our website for details about our total unified communication management software solutions including call accounting, real time dashboard, mobile tracking, hotel billing, CRM integration and emergency notification. Visit www.telecost.com
Who is PCC Americas?
North, Central and South American organization of voice and data Avaya partners dedicated to improving the overall products and services to our end user community.
PCC Americas is a 'not for profit' organization open to all Avaya Network's Partners in North, Central and South America. PCC Americas has two conferences a year along with monthly conference calls for various subcommittees and task forces. The purpose of this organization is to bring partners together to assure the rollout of products contain all the elements necessary for successful introduction, implementation and maintenance of Avaya products throughout the globe.
The event will be staged on October 25 - 27, 2010 at Marriott Chateau Champlain Hotel, Montreal, Canada.
Visit our booth as where we will be demonstrating our new Shadow Real Time Dashboard (RTD). The product offers Instantaneous monitoring and analysis of the health of your communication ecosystem.
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities. More information can be found here.
Visit our website for details about our total unified communication management software solutions including call accounting, real time dashboard, mobile tracking, hotel billing, CRM integration and emergency notification. Visit www.telecost.com
Who is PCC Americas?
North, Central and South American organization of voice and data Avaya partners dedicated to improving the overall products and services to our end user community.
PCC Americas is a 'not for profit' organization open to all Avaya Network's Partners in North, Central and South America. PCC Americas has two conferences a year along with monthly conference calls for various subcommittees and task forces. The purpose of this organization is to bring partners together to assure the rollout of products contain all the elements necessary for successful introduction, implementation and maintenance of Avaya products throughout the globe.
Monday, October 4, 2010
RSI Announces Shadow CMS Call Center Reporting Now Available for Switchvox
RSI Announces Switchvox Call Center (ACD) Reporting
Switchvox SMB is a member of Digium’s proven family of Business Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, and easy to manage while bringing affordable Unified Communications solutions to SMBs.
RSI is pleased to announce a Call Center Reporting module for the Switchvox SMB platform. This new offering supplements the existing, best in class, Shadow CMS Call Accounting solution available today.
Call center reporting arms agents and managers with the tools required to effectively monitor, manage and maintain key queue/agent statistics. The ability to actively report on queue wait times, answered/abandoned percentages, call counts and call durations allows managers to take the necessary steps towards positively impacting daily operations.
Contact Us for details
sales@telecost.com
Switchvox SMB is a member of Digium’s proven family of Business Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, and easy to manage while bringing affordable Unified Communications solutions to SMBs.
RSI is pleased to announce a Call Center Reporting module for the Switchvox SMB platform. This new offering supplements the existing, best in class, Shadow CMS Call Accounting solution available today.
Call center reporting arms agents and managers with the tools required to effectively monitor, manage and maintain key queue/agent statistics. The ability to actively report on queue wait times, answered/abandoned percentages, call counts and call durations allows managers to take the necessary steps towards positively impacting daily operations.
Contact Us for details
sales@telecost.com
Thursday, February 11, 2010
RSI Attending Avaya West Area Sales – WIN BIG Conference
Avaya West Area Sales – WIN BIG Conference
Resource Software International Ltd. (RSI) announced today its participation and platinum sponsorship of the Avaya West Area Sales - WIN BIG Conference. The event, to be held February 10 to 12, at the Encore Wynn Resort in Las Vegas, Nevada, will bring together 150 Avaya Sales & Engineering Team Members, Newly on-boarded Nortel associates, and Participants from other partner organizations (DevConnect Partners and Business Partners) that are sponsoring the event.
About Avaya West Area Sales – WIN BIG Conference
From the Wynn Encore hotel to winning deals, this conference is all about taking down the competition and driving new business. To WIN BIG, we know we need to solution sell and that is where you come in. Avaya wants you there to show us and our partners what you do, how you do it and how we can work with you.
For more Avaya/Nortel product information, visit http://www.telecost.com/avaya
Resource Software International Ltd. (RSI) announced today its participation and platinum sponsorship of the Avaya West Area Sales - WIN BIG Conference. The event, to be held February 10 to 12, at the Encore Wynn Resort in Las Vegas, Nevada, will bring together 150 Avaya Sales & Engineering Team Members, Newly on-boarded Nortel associates, and Participants from other partner organizations (DevConnect Partners and Business Partners) that are sponsoring the event.
About Avaya West Area Sales – WIN BIG Conference
From the Wynn Encore hotel to winning deals, this conference is all about taking down the competition and driving new business. To WIN BIG, we know we need to solution sell and that is where you come in. Avaya wants you there to show us and our partners what you do, how you do it and how we can work with you.
For more Avaya/Nortel product information, visit http://www.telecost.com/avaya
Tuesday, January 19, 2010
RSI Avaya Call Accounting Compliant
Resource Software International Ltd. (RSI) announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with Avaya and Nortel enterprise communication gear. On the heels of the anticipated Avaya Roadmap announcement, RSI reaffirmed that its core solutions have already met the Avaya Compliant Solutions and Nortel Developer Partner standards.
"This is an exciting day for RSI”, said Rito Salomone, President, “Avaya has issued a strong commitment in working with its partners to offer unified communication solutions. The Avaya Roadmap provides a vision into the future convergence of Nortel and Avaya brands bringing forward the best technologies of both companies. During this transition, RSI has you covered with dynamic seasoned applications that leverage the best technologies of both portfolios. We will continue to work with Avaya in developing best-in-class call accounting and total unified communication management solutions for every enterprise. It is now more compelling than ever to look at RSI.”
SHADOW CMS Enterprise is a fully scalable enterprise grade communication management solution that can merge call detail records, voice mail, auto attendant and call center logs into a concise consolidated analysis. SHADOW CMS Enterprise provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses. SHADOW spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. RSI offers this application to all customers of all sizes with scalability in mind. SHADOW CMS Enterprise is truly unique with its compatibility with Avaya Aura Communication Manager, Avaya IP Office, Avaya (Nortel) BCM, Avaya CS1000, Avaya Meridian 1, Avaya (Nortel) Norstar and Avaya (Nortel) SCS 500.
Revolution Web Call Accounting is a popular completely browser based application with an embedded SQL database, built-in Web server and automated job scheduler. The product has received many industry accolades and is fully compatible with Avaya IP Office and the Avaya Business Communication Manager. Revolution Web Call Accounting is also compatible with Avaya Norstar and Avaya SCS 500. RSI is uniquely positioned to offer this powerful application to the combined SME market for the new Avaya portfolio. It is expected that over the course of the next two years Avaya will blend both IPOffice and BCM into a unified solution. RSI has you covered with compatibility on both platforms.
Additionally, RSI offers both products for various industry verticals for seamless integration to industry software such as hotel property management systems and professional accounting packages. Revolution Web Call Accounting and SHADOW CMS Enterprise offer full multi-vendor and multi-platform compatibility with popular systems from other vendors including Cisco, Siemens, ShoreTel, Mitel, Alcatel, Asterisk, Adtran and others.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of a broad range of total unified communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products,training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Avaya DevConnect Partner, RSI is focused on providing Avaya (and former Nortel) customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.
For more information, visit http://www.telecost.com/avaya
"This is an exciting day for RSI”, said Rito Salomone, President, “Avaya has issued a strong commitment in working with its partners to offer unified communication solutions. The Avaya Roadmap provides a vision into the future convergence of Nortel and Avaya brands bringing forward the best technologies of both companies. During this transition, RSI has you covered with dynamic seasoned applications that leverage the best technologies of both portfolios. We will continue to work with Avaya in developing best-in-class call accounting and total unified communication management solutions for every enterprise. It is now more compelling than ever to look at RSI.”
SHADOW CMS Enterprise is a fully scalable enterprise grade communication management solution that can merge call detail records, voice mail, auto attendant and call center logs into a concise consolidated analysis. SHADOW CMS Enterprise provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses. SHADOW spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. RSI offers this application to all customers of all sizes with scalability in mind. SHADOW CMS Enterprise is truly unique with its compatibility with Avaya Aura Communication Manager, Avaya IP Office, Avaya (Nortel) BCM, Avaya CS1000, Avaya Meridian 1, Avaya (Nortel) Norstar and Avaya (Nortel) SCS 500.
Revolution Web Call Accounting is a popular completely browser based application with an embedded SQL database, built-in Web server and automated job scheduler. The product has received many industry accolades and is fully compatible with Avaya IP Office and the Avaya Business Communication Manager. Revolution Web Call Accounting is also compatible with Avaya Norstar and Avaya SCS 500. RSI is uniquely positioned to offer this powerful application to the combined SME market for the new Avaya portfolio. It is expected that over the course of the next two years Avaya will blend both IPOffice and BCM into a unified solution. RSI has you covered with compatibility on both platforms.
Additionally, RSI offers both products for various industry verticals for seamless integration to industry software such as hotel property management systems and professional accounting packages. Revolution Web Call Accounting and SHADOW CMS Enterprise offer full multi-vendor and multi-platform compatibility with popular systems from other vendors including Cisco, Siemens, ShoreTel, Mitel, Alcatel, Asterisk, Adtran and others.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of a broad range of total unified communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products,training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Avaya DevConnect Partner, RSI is focused on providing Avaya (and former Nortel) customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.
For more information, visit http://www.telecost.com/avaya
Wednesday, December 23, 2009
RSI Unveils Unified Portal for Avaya/Nortel Call Accounting Products
RSI has unveiled a new website that is exclusively designed to meet the needs of Avaya customers. The site has been configured to include Avaya Compliant Solutions and Nortel Compatible Products that are lab tested and recognized around the globe.
The Avaya DevConnect and Nortel Developer Partner portfolios are now both available at:
http://www.callaccountingsoftware.com
“We advise our Nortel customers that our products will continually be supported and developed over the long haul. The Nortel assests are broadly accepted worldwide. RSI is strategically positioned to assist Nortel customers and those migrating to Avaya or other platforms. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies. ”
RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Avaya/Nortel, Cisco, ShoreTel and others.
RSI now offers the broadest range of call accounting solutions including Shadow CMS Enteprise for Avaya Aura Communication Manager, Shadow CMS Enterprise for Nortel, Revolution Web Call Accounting for Avaya IP Office, Revolution Web Call Accounting for Avaya one-X QE, Nortel Activity Reporter and more all under one roof.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
The Avaya DevConnect and Nortel Developer Partner portfolios are now both available at:
http://www.callaccountingsoftware.com
“We advise our Nortel customers that our products will continually be supported and developed over the long haul. The Nortel assests are broadly accepted worldwide. RSI is strategically positioned to assist Nortel customers and those migrating to Avaya or other platforms. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies. ”
RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Avaya/Nortel, Cisco, ShoreTel and others.
RSI now offers the broadest range of call accounting solutions including Shadow CMS Enteprise for Avaya Aura Communication Manager, Shadow CMS Enterprise for Nortel, Revolution Web Call Accounting for Avaya IP Office, Revolution Web Call Accounting for Avaya one-X QE, Nortel Activity Reporter and more all under one roof.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
Thursday, December 10, 2009
RSI Expands Its Visual Rapport Unified Communication Presence Console Portfolio
OSHAWA,ON and ST-GEORGES, PQ - Resource Software International Ltd. (RSI) and Komutel Inc. jointly announced today a landmark technology and branding agreement. RSI will add the Komutel productivity and presence console applications to their Total Unified Communication Management Solutions portfolio which also includes call accounting, hotel billing, switch configuration and mobile tracking.
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.
RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.
"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."
"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."
About Komutel Inc.
Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at www.telecost.com
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.
RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.
"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."
"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."
About Komutel Inc.
Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at www.telecost.com
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