As more and more businesses implement call centers and hunt groups to better handle customer service inquiries, order taking, and other inbound call activities, managers are struggling to find a way to insure that these centers are running efficiently. The old adage rings true “you cannot manage what you cannot measure”. RSI’s SHADOW B-ACD Reporting for Cisco Unified CME provides invaluable management tools to gauge employee productivity, inbound call volumes, and measure the quality of service our customers are experiencing.
By using SHADOW Call B-ACD Reporting for Cisco Unified CME to break down the call center and hunt group data into easy-to-use and easy-to-understand reports, managers are able to spend more time overseeing operations and managing their human resources and less time trying to interpret complex data streams. Recurring reports can be run on a hands-free basis in both detail and summary formats; queue and hunt group call volumes can be broken out by the hour; and robust filtering and export options ensure that the relevant information is being provided to the appropriate parties. Enhance the efficiency of your call center today with SHADOW Call B-ACD Reporting for Cisco Unified CME.
Upgrading your communication equipment vendor? We have you covered! No need to change your call accounting software. Visit http://www.telecost.com
Thursday, November 5, 2009
Wednesday, October 7, 2009
Free Multi-Vendor and Multi-Platform Call Accounting Proposal
RSI specializes in multi-platform, multi-vendor total unifed communication management solutions. We would be pleased to offer you a solution that can consolidate your environment under one umbrella and protect your investment long term. We offer centralized, browser based, hosted and single site solutions for call accounting, hotel billing, ACD Reporting, switch administration, contact center consoles, CRM Integration, Unified Communications and even custom development.
For a FREE quotation or product information, click here
For a FREE quotation or product information, click here
The Importance of Making The Proper Communication Management Investment During Difficult Economic Times
FRWEB1 - The Importance of Making The Proper Communication Management Investment During Difficult Economic Times
November 12, 2009 - 2:00 pm to 3:00 pm
www.telecost.com
This presentation will highlight the importance of making the right communication management decisions especially during difficult economic times. The presenter will provide insight on the importance of efficient communication facilities in all business sectors, customer engagement, productivity enhancement and intelligent procurement. Focus will be placed on the RSI product portfolio that protect your investment. RSI will offer concrete solutions for telecom expense management designed for multi-vendor environments. The webinar will highlight the uniqueness of our communications management tools, practical applications, vertical markets and our unique relationship with major vendors. RSI is an Avaya DevConnect Gold Member, Mitel MSA Partner, Cisco Technology Partner and Nortel Developer Partner among other relationships. The session will run for approximately 45-50 minutes with additional time reserved for Q&A.
Contact:
sales@telecost.com
or
Click here to Register
November 12, 2009 - 2:00 pm to 3:00 pm
www.telecost.com
This presentation will highlight the importance of making the right communication management decisions especially during difficult economic times. The presenter will provide insight on the importance of efficient communication facilities in all business sectors, customer engagement, productivity enhancement and intelligent procurement. Focus will be placed on the RSI product portfolio that protect your investment. RSI will offer concrete solutions for telecom expense management designed for multi-vendor environments. The webinar will highlight the uniqueness of our communications management tools, practical applications, vertical markets and our unique relationship with major vendors. RSI is an Avaya DevConnect Gold Member, Mitel MSA Partner, Cisco Technology Partner and Nortel Developer Partner among other relationships. The session will run for approximately 45-50 minutes with additional time reserved for Q&A.
Contact:
sales@telecost.com
or
Click here to Register
Thursday, September 10, 2009
Resource Software International Ltd. (RSI) Announces Sponsorship of AVAYA 2010 Global Sales & Americas Partner Conference
FOR IMMEDIATE RELEASE - September 10, 2009
OSHAWA, ONTARIO - September 10, 2009 - Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales & Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members.
"RSI is delighted to endorse this major event with premium sponsorship and the unveiling of new solutions. We offer total unified communication management solutions for every enterprise to manage, control and reduce communication expenses." said Rana Banik, Director of Sales. "This is an excellent forum to demonstrate to our partners our latest Avaya Compliant solutions for IP Phones, IP Office and Avaya Aura Communication Manager."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a leading Avaya DevConnect partner with a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. For more information, visit www.telecost.com
Contact Information
Rana Banik, Director of Sales
rana@telecost.com
Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
OSHAWA, ONTARIO - September 10, 2009 - Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales & Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members.
"RSI is delighted to endorse this major event with premium sponsorship and the unveiling of new solutions. We offer total unified communication management solutions for every enterprise to manage, control and reduce communication expenses." said Rana Banik, Director of Sales. "This is an excellent forum to demonstrate to our partners our latest Avaya Compliant solutions for IP Phones, IP Office and Avaya Aura Communication Manager."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a leading Avaya DevConnect partner with a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. For more information, visit www.telecost.com
Contact Information
Rana Banik, Director of Sales
rana@telecost.com
Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
Wednesday, June 10, 2009
RSI Unveils New Call Center Reporting for BCM at INNUA
Most organizations pride themselves in providing customers with answers quickly and efficiently. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster. Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics. SHADOW Call Center Reporting for BCM gives you a powerful means of deciphering the reams of information produced by your telephone system call center statistics.
SHADOW CMS Call Center Reporting enables administrators to effectively plan and manage their call center resources, improve customer experience and maximize their bottom line. A properly functioning and intelligent call center can allow a minimal number of agents to field a large volume of calls.
A powerful query builder and graphical reports provide easy to read at-a-glance call center statistics that highlight busy hours, peak times, agent performance and lost or abandoned calls. According to industry reports, the implementation and proper maintenance of an intelligent call center can reduce abandoned calls by up to 15 percent, lower inbound 800/888 costs by 10 percent and increase employee productivity by up to 40 percent.
Today’s telecom managers are charged with making sure their communication facilities are functioning effectively. RSI offers a total unified communication management solution (TUCMS) that includes reporting under one umbrella for call accounting, call center, voice mail, auto attendant, hunt group and IVR. Talk to us about TUCMS!
View our product brief!
For more information, visit our Nortel Compatible Products website:
www.telecost.com/nortel
SHADOW CMS Call Center Reporting enables administrators to effectively plan and manage their call center resources, improve customer experience and maximize their bottom line. A properly functioning and intelligent call center can allow a minimal number of agents to field a large volume of calls.
A powerful query builder and graphical reports provide easy to read at-a-glance call center statistics that highlight busy hours, peak times, agent performance and lost or abandoned calls. According to industry reports, the implementation and proper maintenance of an intelligent call center can reduce abandoned calls by up to 15 percent, lower inbound 800/888 costs by 10 percent and increase employee productivity by up to 40 percent.
Today’s telecom managers are charged with making sure their communication facilities are functioning effectively. RSI offers a total unified communication management solution (TUCMS) that includes reporting under one umbrella for call accounting, call center, voice mail, auto attendant, hunt group and IVR. Talk to us about TUCMS!
View our product brief!
For more information, visit our Nortel Compatible Products website:
www.telecost.com/nortel
Tuesday, June 9, 2009
Shadow Internet Control Browser Management Software for Every User
The speed, reliability and accessibility at which business can disseminate information is the primary driver for corporate success. Communication is the essential key to a world that demands instantaneous results. If used effectively, the information highway known as the Internet can rapidly maximize corporate visibility, increase productivity and touch a massive audience with relatively low expense. Advertising, email campaigns, webinars, software downloads, support and online commerce are some of the tools that can be implemented with relative ease. The Internet has become a part of modern living. Forward thinking companies have embraced this powerful global medium to communicate their message and conduct business. Virtually every business now has a web presence.
The Internet can also be a source of real time information, news and entertainment. Surfing the Internet has become a favorite pastime of people of all ages. Most businesses are generally resigned to the fact that employees are sometimes using company resources during business hours for personal use. Social networking sites like Facebook, MySpace and Twitter are regularly accessed during work hours. There is a huge risk of misuse, abuse and productivity loss. Some employees become so addicted to "staying connected" with their friends that it becomes detrimental to their work. The Internet is a vast world of unfiltered and unedited information. It can expose millions of people including minors to gambling, drug abuse, pornography, hate literature and violence.
Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year.
Communication managers must have a handle on Internet usage practices in order to gage bandwidth needs, monitor and control browsing activity and secure their business intelligence. Educational institutions, government agencies and general business can derive huge benefits from measuring and policing Internet usage. Perhaps of even greater importance, monitoring of communications can help detect intrusions and highlight attempts to steal, hack or sabotage corporate intellectual property.
Internet control is only part of the total picture. Managers need to have a unified communication management arsenal. Productivity loss from misuse of a combination of popular communication facilities such as non-business telephone and mobile calls, personal email, hiding behind voice mail and internet browsing can cost companies 30 minutes to two hours per day per employee. If each business owner extrapolates these findings based on lost salaries and opportunity cost the numbers are staggering.
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total unified communication management solutions. The company offers a wide range of products including: call accounting, internet usage, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East.
For more information, visit http://www.telecost.com
The Internet can also be a source of real time information, news and entertainment. Surfing the Internet has become a favorite pastime of people of all ages. Most businesses are generally resigned to the fact that employees are sometimes using company resources during business hours for personal use. Social networking sites like Facebook, MySpace and Twitter are regularly accessed during work hours. There is a huge risk of misuse, abuse and productivity loss. Some employees become so addicted to "staying connected" with their friends that it becomes detrimental to their work. The Internet is a vast world of unfiltered and unedited information. It can expose millions of people including minors to gambling, drug abuse, pornography, hate literature and violence.
Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year.
Communication managers must have a handle on Internet usage practices in order to gage bandwidth needs, monitor and control browsing activity and secure their business intelligence. Educational institutions, government agencies and general business can derive huge benefits from measuring and policing Internet usage. Perhaps of even greater importance, monitoring of communications can help detect intrusions and highlight attempts to steal, hack or sabotage corporate intellectual property.
Internet control is only part of the total picture. Managers need to have a unified communication management arsenal. Productivity loss from misuse of a combination of popular communication facilities such as non-business telephone and mobile calls, personal email, hiding behind voice mail and internet browsing can cost companies 30 minutes to two hours per day per employee. If each business owner extrapolates these findings based on lost salaries and opportunity cost the numbers are staggering.
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total unified communication management solutions. The company offers a wide range of products including: call accounting, internet usage, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East.
For more information, visit http://www.telecost.com
RSI Announces Enterprise and SMB Call Accounting Compatibility with Nortel SCS 500
OSHAWA, ONTARIO, CANADA - June 10, 2009 - Resource Software International Ltd. (RSI), an official Nortel Developer Partner, announced today that it had been granted compatibility recognition with the popular Nortal SCS 500. Registered Product status was achieved for Revolution Web Call Accounting on SCS 500 in December 2008 and now Shadow CMS Enterprise.
Registered Products:
Revolution Web Call Accounting is also a Nortel Compatible Product for Nortel BCM and Norstar.
Shadow CMS Enterprise is also a Nortel Compatible Product for Nortel BCM, Norstar, and CS 1000.
All testing was executed by RSI and Nortel using rigid standards for the Nortel SCS500 system. Test results were reviewed by Nortel. Test coverage includes basic communication and functionality between a specific release of Nortel’s SCS500 platform and a specific version of the Revolution Web Call Accounting, both as identified above. Where a SIP interface is used, testing is focused on the compliance of the SIP communication between the two products to RFC 3261, RFC 3842, RFC 2833, RFC 3515, RFC 4235, RFC 3891, RFC 3263, and RFC 4662.
"RSI is continuing to leverage its position as a leading provider of communication management solutions for every enterprise on Nortel gear. We are proud of our longterm relationship as a third party solutions provider, Developer Partner with Compatible and Registered Products and strategic partner of Nortel. This announcement represents our next milestone in broadening our portfolio of management solutions for all Nortel platforms" said Rito Salomone, President, RSI.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/nortel.
Registered Products:
Revolution Web Call Accounting is also a Nortel Compatible Product for Nortel BCM and Norstar.
Shadow CMS Enterprise is also a Nortel Compatible Product for Nortel BCM, Norstar, and CS 1000.
All testing was executed by RSI and Nortel using rigid standards for the Nortel SCS500 system. Test results were reviewed by Nortel. Test coverage includes basic communication and functionality between a specific release of Nortel’s SCS500 platform and a specific version of the Revolution Web Call Accounting, both as identified above. Where a SIP interface is used, testing is focused on the compliance of the SIP communication between the two products to RFC 3261, RFC 3842, RFC 2833, RFC 3515, RFC 4235, RFC 3891, RFC 3263, and RFC 4662.
"RSI is continuing to leverage its position as a leading provider of communication management solutions for every enterprise on Nortel gear. We are proud of our longterm relationship as a third party solutions provider, Developer Partner with Compatible and Registered Products and strategic partner of Nortel. This announcement represents our next milestone in broadening our portfolio of management solutions for all Nortel platforms" said Rito Salomone, President, RSI.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/nortel.
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